If you have people who can’t serve customers because they are doing other tasks (i.e. making calls, tracking orders, preparing a bank deposit, etc.), arrange for them to perform those duties somewhere else. It’s frustrating for customers to approach an employee who is not willing to wait on them, or to be told to find someone else who will. You spend a lot of time and money to get people into your store. Make sure your “customer first” philosophy meets their expectations.

Tags: business tips, customer service

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Posted in Quick Tips by Susan Carter No Comments Yet