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Quick Tip: Out of Sight, Out of Mind

Published on April 22, 2011 By Susan Carter

If you have people who can’t serve customers because they are doing other tasks (i.e. making calls, tracking orders, preparing a bank deposit, etc.), arrange for them to perform those duties somewhere else. It’s frustrating for customers to approach an employee who is not willing to wait on them, or to be told to find [...]

Make Your Business Work Like Magic

Published on April 13, 2011 By Susan Carter

I’ve been fascinated by magic and magicians since I was little. A successful magician can reach behind my ear, say “abracadabra” and – voila – pull out a quarter. Or with focused concentration, and two taps of a wand, a rabbit comes out of a top hat that was previously proven empty. On a bigger [...]