I’ve been fascinated by magic and magicians since I was little. A successful magician can reach behind my ear, say “abracadabra” and – voila – pull out a quarter. Or with focused concentration, and two taps of a wand, a rabbit comes out of a top hat that was previously proven empty. On a bigger [...]
Whenever I sit with a client who has hired me to assess and identify ways to streamline their business operations, we eventually get around to what I call the “no pain, no change” discussion. I can present a neatly packaged assessment report with recommendations for increasing efficiencies or streamlining processes, but new efficiencies and streamlining [...]